ORDERING YOUR PRESCRIPTIONS – PLEASE READ BELOW

You, a relative or carer will be able to order your repeat prescription no more than 7 days before you are due to run out of your medication, this will ensure the surgery processes your request in time.  The simplest way to order your repeat medication is via our online ordering system: ‘SystemOnline’ or the 'NHS' app.  Once signed up, you can order your medication from any computer, smart phone or tablet.  If you would like to sign up to the online ordering service, please visit the surgery and speak to reception, or by downloading one of the apps from your phone store. If you do not have access to the internet, you (or a relative / carer) can either post your repeat slip to us at the above address or place in the box near reception.

Please note that we DO NOT take repeat requests over the phone and please DO NOT contact reception for any prescription queries.

Please also note that this does not apply if you are on blister packs/dosette boxes (Your chosen Pharmacy orders for you) or are referred to an Appliance Contractor, your pharmacy/contractor can continue to order your medication on your behalf.

By using the electronic repeat dispensing service, you will save time for you and your GP practice and also help cut NHS spending by processing fewer paper prescriptions.

The surgery has the support of Mid-Essex Clinical Commissioning Group with this initiative.  We hope that you will work with us to improve patient safety and reduce waste of medication and resources. 

Repeat Prescriptions

Patients on long-term medication can order repeat prescriptions in a number of ways:

Online – If you have registered to request repeat prescription on line follow the link at the top of this page. Do not include other messages or requests as these will NOT be actioned

By Hand– drop your repeat slip in at reception with the required items clearly marked

By Post – send it to us with a stamped addressed envelope if you want us to post it back to you

By SystmOnline/ NHS APP - sign up to our online services/ via the app you can download to your phone

Telephone Requests  - For patient safety no requests for repeat prescriptions are taken by telephone

Please allow two working days for prescriptions to be processed.

Medication Reviews

Patients on repeat medication will be asked to see either a doctor, clinical pharmacist, nurse practitioner or practice nurse at least once a year to review these regular medications. We continue to safely monitor medication that is prescribed by the practice, even if you are under the care of consultants or other medical professionals. It is both for the safety of the patient and the practice. 

Please allow 48 hours, excluding weekends and Bank Holidays, for your request to be processed. Any problems please telephone the surgery. Patients should be aware that prescriptions can not be requested over the phone, and should be in writing. 

On Bank Holidays we do understand you may need to order sooner as the surgery may be closed for a few days. Please speak to the surgery on how early you will be able to order over Bank Holidays as this may be vary each Bank Holiday due to length of time we are shut.

Nearer to the time we will post an update of local pharmacies that will be open should you need to access their services.

If you are going on holiday and are away for some time and need a further prescription, please speak with our prescription clerk.

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